Refund and Returns Policy

Effective Date: January 8, 2025

We aim to provide quality products that meet your expectations. If you’re not satisfied with your purchase, here’s how we handle returns and refunds:

Return Eligibility

• You may request a return within 7 days of receiving your order.
• The item must be unused, in its original condition, and in original packaging.
• Items showing signs of wear, damage, or modification may not qualify.

Non-Returnable Items

• Custom-engraved or personalized items
• Products damaged due to misuse or negligence

Return Process

• Email us at info@damoxus.com with your order number and reason for return.
• Once approved, we’ll provide the return shipping address.
• Return shipping costs are the customer’s responsibility (unless the product arrived damaged or incorrect).

Refunds

• Once we receive and inspect the returned item, we’ll notify you of approval or rejection.
• If approved, your refund will be processed within 5–10 business days, and the amount will be credited back to your original payment method.

Damaged or Incorrect Items

• If your item arrives defective or wrong, notify us within 48 hours of delivery with clear photos.
• We’ll arrange a replacement or full refund at no additional cost to you.

Late or Missing Refunds

• If you haven’t received a refund after 10 business days, first check your bank.
• Then contact your credit card provider or bank.
• If you’ve done this and still have no refund, email us at info@damoxus.com.

Need help?

If you have questions regarding this policy, contact us at
📧 info@damoxus.com.